To Return Merchandise:

Please Call 1-888-516-0365 to request a Return Merchandise Authorization (RMA) Number.

All Returns - Please Note:
 

Merchandise returned without an RMA will not be processed and no refund will be made.


Returns must be sent freight pre-paid (unless you are returning a defective product for replacement). No COD returns will be accepted.


No refunds will be made for returned merchandise that arrives more than 5 days past the 30-day Satisfaction Guarantee.


Refunds are for the purchase price of the merchandise only. Shipping & handling fees (original and return) are non-refundable.


Returned merchandise must include all original components, literature, warranties, and packaging in the same salable condition as it was received in. All returned merchandise may be subject to a 15% restocking fee (of retail value before promotional discounts, mail-in rebates, or discounts applied by DSSI).


Damaged merchandise, cosmetically or otherwise, is subject to a restocking fee on a case-by-case basis (please call for details).


DSSI is not responsible for third party services provided on products sold. Failure of any third party service will void any and all return possibilities.




Returns - Please Note:

Professional installation fees are non refundable after the installation work has been completed. Purchasers of professional installation service (or equipment where professional installation is included at no charge) will be assessed and you agree to pay Direct Satellite Service, Inc. the cost of the installation and de-installation if necessary The cost of the installation and or de-installation will be determined on a case-by-case basis (please call for details).

All defective DIRECTV equipment may be replaced by refurbished / renewed product as specified by the manufacturer's return policy.


Service Warranties

DSSI does not provide programming or Internet services for the units it sells. Third party vendors provide these services independently. Therefore, DSSI makes no warranties, express or implied, regarding these services. Should any third party services be discontinued at any time, it is understood that such discontinuance will void any and all return possibilities, policies and any warranties for merchandise used in conjunction with the third party vendor services and will not trigger any warranty, express or implied, provided by DSSI as permitted by law. Examples of the aforementioned third party vendors include, but are not limited to: DIRECTV, Inc.; TiVo, Inc.; WebTV Networks, Inc.; RCA Thompson Inc; and Hughes Network Systems, Inc. There are no warranties, express or implied, that extend beyond the description set forth above.

Note: This document is subject to change at any time without notice.